Mereté acted quickly to ensure the safety of our guests and associates when COVID-19 began to affect the hospitality industry and we continue to apply rigorous safety and hygiene standards at our hotels. Explore our policies and procedures to see how our teams have adapted during this challenging time.
COVID-19 Overview of Policies and Procedures
HAND HYGIENE AND ETIQUETTE
Hand sanitizer stations are conveniently located at high guest touch points – Front Desk, Elevators, and Meeting Space entrances.
Increased and documented training with associates on the steps, duration, frequency, and requirements for hand sanitization. This includes use of proper soap and steps to thoroughly wash hands or use of hand sanitizer.
Housekeeping services are offered to guests on a request only basis determined at check-in or upon request during the stay. For extended stays, housekeeping services are scheduled in advance a minimum of once per week. All hotels adhere to enhanced brand standards and have enhanced cleaning and disinfecting protocols with emphasis on high-touch items.
Our associates have participated in their hotel brand’s uniquely designed training program which provides enhanced brand training and brand cleaning guidelines. Learn more: Marriott, IHG, Hilton, Hyatt, Wyndham, Choice
All guests, associates and anyone entering the building are required to wear a face covering. Complimentary disposable face coverings are available at the front desk.
EMPLOYEE TEMPERATURE CHECKS
All employees must check their body temperature and fill out a symptom check questionnaire prior to work.
All hotels have plexiglass installed across the reception desks. Our hotel teams have implemented actions to promote physical distancing in public spaces (lobby, elevator, restrooms, etc.), meetings and the hotel lobby including signage and staff monitoring of spaces where people are more likely to gather.
FOOD & BEVERAGE SERVICES
For hotels with food and beverage services, we offer grab and go options, pre-ordering and/or in room delivery. Service will vary by location.
Mereté is committed to providing exceptional service and care to travelers staying with us during the pandemic. Your safety is our number one priority. If you have questions or concerns about our protocols please contact us at firstname.lastname@example.org.
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840 Beltline Road, Suite 202
Springfield, OR 97477
1 541 746 8444