Achieving Success, Every Day: Operations Management Services

InnSight is first and foremost a company of “Hotel People” who understand the day-to-day operations of hotels inside and out. Our team has seasoned and varied experience working in hotels at every level, and over the past eighteen years we’ve developed a reputation for our proactive, flexible and personal approach to hotel operations management.

The cornerstones of our hotel operations are communication and follow-through. We visit managed properties frequently, implement improvements quickly and provide open, actionable communication with ownership and investment partners so that we are always on the same page. Hotel Operations Management Services by InnSight include:

Operations:

• Day-to-Day Involvement with the Property
• Frequent Property Visits with Follow-Up Reports to Ownership
• Risk Management Training
• Rate and Revenue Management
• Labor Controls and Staffing Guidelines
• Operational Expense Controls
• Property Service Rules, Strategies and Procedures
• Cleanliness Standards

Sales and Marketing:

• Property Resource Allocation
• Sales Plan Development and Evaluation
• Sales Training
• Maximizing e-Commerce Opportunities
• Reservations Training
• Community Involvement
• Travel Consortiums and the RFP Process

Property Enhancement:

• Monitoring of the Preventative Maintenance Program
• Frequent Property Inspections
• Capital Budget Preparation